Terms and Conditions
The above rates are quoted per room per night, based on single or double occupancy
Rates are quoted inclusive of VAT at 14%, where applicable (subject to change).

Rates include:
Meet and greet at airport by Ellerman House representative
Private, chauffeur-driven airport transfers in air-conditioned courtesy cars
3 Daily shuttles to V & A Waterfront
Made-to-order breakfasts including fresh-pressed juices and home-baked breads and pastries
Hand-finished laundry packed in tissue paper
Complimentary teas, coffees, spirits and beer
Selected House Wines
Fully stocked in-room bar with luxury brands
Guest pantry with wide selection of snacks and in-between meal options
Sunset cocktails
Broadband wireless
Internet access
24-hour monitored security
Private and secure parking
Individual attention from Senior Managers who personally supervise Guest services.

Rates exclude:
Lunch and dinner, Invited guests' meals and drinks, Cellar wines and champagne, Telephone calls and fax transmissions.

Deposits:
A deposit of 20% is required to secure reservations. Deposits made to secure reservations are non-refundable.
The full balance of accommodation is payable six weeks prior to the date of arrival.
For bookings made within 30 days of arrival, full payment is required on confirmation.

Cancellations:
50% of full accommodation is payable if cancellations are made within 30 days of arrival.
The full accommodation account is payable if cancellations are made within seven days of date of arrival.
In the event of premature departure the full duration of the stay, as originally booked and confirmed, will apply.
Refunds of deposits/prepayments for bookings are at the discretion of management and are dependant on the ability to re-let the room/s. If agreed, refunds are subject to a 10% administration fee.